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Scheduled Downtime Aug 1st

On Aug. 1st from approximately 4-6pm, we will be conducting maintenance on our IT infrastructure that will take SmartHub and the IVR offline for our members.  We apologize for any inconvenience this may cause you.

SmartHub Mobile 2.34 Release

The latest SmartHub Mobile version 2.34 is now ready and will start hitting the App Stores over the next week.

Some of the key updates in it include:

SmartHub App Update 2.31

SmartHub 2.31 Mobile Apps for iOS devices will be available in the Apple iTunes store over the next few days.  The Android version will use a slower incremental roll out and will also be available for Android devices in the Google Play store over the next week. Please update your device with the latest update when its available.  Specific updates are listed below:

Bill & Pay

Bill Status Message - The due date no longer states an amount was due if the due date is in the future.

 

Payments

SMS Notice

NISC will be sending out a text message to all SMS Registered Contacts starting at 2pm on Aug. 10th to test their switch to a new SMS provider.  After sending out this text message all new SMS alerts from NISC/MJM will come from the dedicated short code 768482.  You can reply “STOP” to block all future text messages from NISC/MJM.   The message you are receiving will display this:  “You will now receive SmartHub Alerts on 768482 Text STOP to 768482 to opt-out.”

If you have any questions please contact our office at 217-707-6156.

SmartHub App Update 2.30

NISC has released the latest SmartHub app update to the Google Play and iOS App stores and it will be available to your devices within the next week.  Some of the updates include the notice of return check fee to comply with Federal regulations for customers paying electronically, removed "phone number" as a required field when adding a checking or savings account payment method, and a display for current peak KW on the usage table when viewing demand.   We encourage you to update your mobile devices with this update.

SmartHub App Update 2.29

Be on the lookout for the latest SmartHub app being pushed out by NISC from the iOS and Android app stores. It gives you the ability to view and cancel scheduled payments. Payments can also be made on MR invoices.
If you have an iOS device the ability to continue to receive applicable notifications from Messenger while your device is locked was fixed.

Maintenance Window for Smart Hub / IVR Access

***We have completed the hardware upgrade on our member database server. All online activities should be fully functional. If you do have any issues be sure to call our office at 217-707-6156 and we will be glad to assist you. Thank you for your patience!***

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